Hello, it’s
Maria Clarissa Santos
Virtual Assistant
I’m a detail-oriented virtual assistant with 5 years of experience helping busy business owners, coaches and real estate teams stay organized.
About
Virtual Assistant based in Imus, Cavite
I’m a detail-oriented virtual assistant with 5 years of experience helping busy business owners, coaches and real estate teams stay organized. I manage inboxes, calendars, customer support and social media so my clients can focus on growing their business.
I’m known for fast replies, clear updates and systems that keep working even when I’m offline. I work comfortably with US and Australian time zones.
Services
What I can do for you.
-
Inbox & calendar management
- Daily inbox sorting, replies and follow-ups
- Meeting scheduling across US, AU and PH time zones
- A short daily summary of what needs your decision
From ₱18,000/month
-
Social media management
- Monthly content calendar
- Post design in Canva using your brand colors
- Scheduling and replying to comments and messages
-
Data entry & reports
- CRM and spreadsheet clean-up
- Weekly sales and expense reports
- Product or listing uploads
₱300/hour
Resume
Where I have been and what I studied.
Education
-
2014 – 2018 · College / University
BS Business Administration, Major in Office Management
Cavite State University – Imus Campus · Cum Laude
-
2020 · Vocational / Technical
Bookkeeping NC III
TESDA Provincial Training Center – Cavite
-
2012 – 2014 · Senior High School
Academic Track – ABM
Imus National High School · With Honors
-
2008 – 2012 · High School / Junior High School
Imus National High School
Experience
-
2023 – Present
Executive Virtual Assistant
BrightPath Coaching LLC, Remote (US-based client)
- Manage the CEO’s inbox of 150+ emails a day and keep it at inbox zero
- Schedule 40+ client calls a week across 3 time zones
- Prepare weekly reports on sales calls, sign-ups and refunds
- Onboard new clients and send welcome packets within 24 hours
-
2021 – 2023
Real Estate Virtual Assistant
Coastline Realty Group, Remote (Australia)
- Updated 1,200+ contacts in the CRM and removed duplicates
- Called and qualified 60 new leads a week
- Created property listings and social media posts
-
2019 – 2021
Customer Service Representative
Teleperformance Philippines, Dasmariñas, Cavite
- Handled 70+ customer calls and chats a day for a US telecom account
- Kept a 94% customer satisfaction score
- Trained 8 new hires on account tools
What I can do
Technical skills
- Email and calendar management
- Customer support
- Data entry
- Lead generation
- Bookkeeping
- Social media scheduling
Software & tools
- Google Workspace
- Microsoft 365
- HubSpot
- QuickBooks Online
- Canva
- Trello
- Asana
- Zoom
Other skills
- Fluent in English and Filipino
- Clear written communication
- Time management
- Works in US and AU time zones
Credentials
Papers, courses and seminars.
Certifications
-
2020
Bookkeeping NC III
TESDA
-
2022
Google Workspace Administrator Essentials
Coursera
View credential for Google Workspace Administrator Essentials -
2023
HubSpot CRM for Beginners
HubSpot Academy
View credential for HubSpot CRM for Beginners
Trainings
-
March 2021
Rural Impact Sourcing: Freelancing 101
DICT · Online
-
2020
Customer Experience Excellence
Teleperformance University · Dasmariñas, Cavite
-
August 2024
Productivity Systems for Remote Workers
Virtual Assistants Philippines · Online
Portfolio
Open a project to read the full story.
-
2 photos
Cut a CEO’s inbox from 2,000 unread emails to zero in two weeks, and kept it there.
Read more about Inbox Zero System for a Busy Business Coach (opens in a new tab)
-
2 photos
Cleaned 1,200 messy contacts and built a follow-up system that raised replies from 8% to 21%.
Read more about CRM Cleanup for a Real Estate Team (opens in a new tab)
-
2 photos
Planned and scheduled 3 months of posts that grew the page from 1,100 to 1,850 followers.
Read more about Social Media Calendar for a Local Bakery (opens in a new tab)
References
People I have worked with.
-
Jennifer Walsh
Founder & CEO, BrightPath Coaching LLC
Current client
-
Engr. Roberto Mendoza
Operations Supervisor, Teleperformance Philippines
Former team leader
Contact details available upon request.
Get in touch
Fill in the form below and I’ll reply as soon as I can.