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Virtual Assistant

Hello, my name is Maria Clarissa Santos

I’m a detail-oriented virtual assistant with 5 years of experience helping busy business owners, coaches and real estate teams stay organized.

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Maria Clarissa Santos
Maria Clarissa Santos

About me

I’m a detail-oriented virtual assistant with 5 years of experience helping busy business owners, coaches and real estate teams stay organized. I manage inboxes, calendars, customer support and social media so my clients can focus on growing their business.

I’m known for fast replies, clear updates and systems that keep working even when I’m offline. I work comfortably with US and Australian time zones.

Age
29
Location
Imus, Cavite
Phone
+63 917 555 0142
Contact me

Services

What I can do for you.

  • Inbox & calendar management

    • Daily inbox sorting, replies and follow-ups
    • Meeting scheduling across US, AU and PH time zones
    • A short daily summary of what needs your decision

    From ₱18,000/month

  • Social media management

    • Monthly content calendar
    • Post design in Canva using your brand colors
    • Scheduling and replying to comments and messages

  • Data entry & reports

    • CRM and spreadsheet clean-up
    • Weekly sales and expense reports
    • Product or listing uploads

    ₱300/hour

Projects

Open a project to read the full story.

Resume

Where I have been and what I studied.

Experience

  1. Mar 2023 – Present

    Executive Virtual Assistant

    BrightPath Coaching LLC · Remote (US-based client)

    • Manage the CEO’s inbox of 150+ emails a day and keep it at inbox zero
    • Schedule 40+ client calls a week across 3 time zones
    • Prepare weekly reports on sales calls, sign-ups and refunds
    • Onboard new clients and send welcome packets within 24 hours

  2. Jun 2021 – Feb 2023

    Real Estate Virtual Assistant

    Coastline Realty Group · Remote (Australia)

    • Updated 1,200+ contacts in the CRM and removed duplicates
    • Called and qualified 60 new leads a week
    • Created property listings and social media posts

  3. Feb 2019 – May 2021

    Customer Service Representative

    Teleperformance Philippines · Dasmariñas, Cavite

    • Handled 70+ customer calls and chats a day for a US telecom account
    • Kept a 94% customer satisfaction score
    • Trained 8 new hires on account tools

Education

  1. 2014 – 2018

    BS Business Administration, Major in Office Management

    Cavite State University – Imus Campus · Cum Laude

  2. 2020

    Bookkeeping NC III

    TESDA Provincial Training Center – Cavite

  3. 2012 – 2014

    Academic Track – ABM

    Imus National High School · With Honors

  4. 2008 – 2012

    Imus National High School

    High School / Junior High School

Skills

Things I work with every day.

Technical skills

  • Email and calendar management
  • Customer support
  • Data entry
  • Lead generation
  • Bookkeeping
  • Social media scheduling

Software & tools

  • Google Workspace
  • Microsoft 365
  • HubSpot
  • QuickBooks Online
  • Canva
  • Trello
  • Asana
  • Zoom

Other skills

  • Fluent in English and Filipino
  • Clear written communication
  • Time management
  • Works in US and AU time zones

Credentials

Certifications, trainings and seminars.

Certifications

Trainings and seminars

  • March 2021

    Rural Impact Sourcing: Freelancing 101

    DICT · Online

  • 2020

    Customer Experience Excellence

    Teleperformance University · Dasmariñas, Cavite

  • August 2024

    Productivity Systems for Remote Workers

    Virtual Assistants Philippines · Online

References

People I have worked with.

  • Jennifer Walsh

    Founder & CEO, BrightPath Coaching LLC

    Current client

  • Engr. Roberto Mendoza

    Operations Supervisor, Teleperformance Philippines

    Former team leader

    Contact details available upon request.

Contacts

Tell me what you need and I’ll reply as soon as I can.

Location

Imus, Cavite